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[Support] Add SaaS provider IP restriction use case to error 1034 #30816

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asomaiah-cf merged 1 commit into from
May 15, 2026
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[Support] Add SaaS provider IP restriction use case to error 1034 #30816

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17 changes: 13 additions & 4 deletions ...support/troubleshooting/http-status-codes/cloudflare-1xxx-errors/error-1034.mdx
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Expand Up @@ -11,11 +11,20 @@ products:

This error indicates that the IP address used for the domain is restricted by Cloudflare's edge validation.

### Common cause
### Common causes

Customers who previously pointed their domains to `1.1.1.1` will now encounter `1034` error. This is due to a new edge validation check in Cloudflare's systems to prevent misconfiguration and/or potential abuse.
#### Pointing to reserved IP addresses

### Resolution
Customers who previously pointed their domains to `1.1.1.1` will now encounter a `1034` error. This is due to edge validation checks in Cloudflare's systems to prevent misconfiguration and potential abuse.

Ensure DNS records are pointed to IP addresses you control, and in the case a placeholder IP address is needed for “originless” setups, use the IPv6 reserved address `100::` or the IPv4 reserved address `192.0.2.0`.
**Resolution**: Ensure DNS records are pointed to IP addresses you control. If a placeholder IP address is needed for "originless" setups, use the IPv6 reserved address `100::` or the IPv4 reserved address `192.0.2.0`.

#### SaaS provider IP restrictions

If you are using a SaaS provider that uses [Cloudflare for SaaS](/cloudflare-for-platforms/cloudflare-for-saas/), the provider may restrict access to their infrastructure to validated IP addresses only. In this case, requests to their IP addresses from domains that are not properly configured with the provider will be blocked with a `1034` error.

**Resolution**: Verify that your domain is correctly configured with your SaaS provider. This typically involves:

1. Ensuring your DNS records point to the correct IP addresses or hostnames provided by your SaaS provider.
2. Confirming that your domain has been properly registered and validated with the SaaS provider's platform.
3. Contacting your SaaS provider's support team if you continue to experience this error after verifying your configuration.
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