Document X-Zammad-Suppress-Notifications header for ticket update API#862
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dominikklein wants to merge 1 commit into
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Document X-Zammad-Suppress-Notifications header for ticket update API#862dominikklein wants to merge 1 commit into
dominikklein wants to merge 1 commit into
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ArtifactsProduced during runtime |
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fliebe92
approved these changes
Jun 23, 2026
ralf401
reviewed
Jun 23, 2026
| for customers. | ||
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| The header also works on the ``POST /api/v1/ticket_articles`` | ||
| endpoint and the GraphQL ``ticketUpdate`` mutation. |
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Currently, we don't have GraphQL mentioned at all in the docs. This is just related to the new stack, right? Maybe we could omit this part, if it's ok from your side?
ralf401
reviewed
Jun 23, 2026
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| This is useful for automated integrations that update tickets via | ||
| webhooks or triggers to avoid notification loops. The header is | ||
| available to **agents and admins only** — it is silently ignored |
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I don't really get this. The header can be used by any third-party app/client. But notifications are only suppressed for agents and admins, right? Maybe phrase it like The header only affects admin and agent accounts and is ignored for customers? Just an idea.
ralf401
requested changes
Jun 23, 2026
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Summary
Documents the new
X-Zammad-Suppress-Notifications: trueHTTP header introduced in zammad/zammad#6042.Adds a tip block to the Update section of the Tickets API page explaining:
POST /api/v1/ticket_articlesand the GraphQLticketUpdatemutationRelated