cloudflare · tpikovskaia · May 14, 2026
@@ -21,6 +21,7 @@
 
 # billing restructure
 /billing/create-billing-profile/ /billing/get-started/create-billing-profile/ 301
+/billing/payment-methods/backup-payment-method-auto-retry/ /billing/payment-methods/additional-payment-method-auto-retry/ 301
 /billing/update-billing-info/ /billing/get-started/update-billing-info/ 301
 /billing/pay-invoices-overdue-balances/ /billing/manage/pay-invoices-overdue-balances/ 301
 /billing/change-plan/ /billing/manage/change-plan/ 301

@@ -22,44 +22,48 @@ Customers on an [Enterprise plan](https://www.cloudflare.com/plans/enterprise/co
 
     <DashButton url="/?to=/:account/billing" />
 
-2. Select **Payment**. If no payment method is on file, the **Payment methods** dialog opens automatically.
-3. Select **Manage** next to your current payment method. The **Manage payment methods** dialog opens.
-4. Enter the required information based on the payment options below:
-   **Credit card**:
-   1. Enter the required information under the **Credit Card Details** form.
-   2. If applicable, add your business information to your invoice, including your **Company** and **VAT/GST Number**.
-
-   **PayPal** (Your credit card will be charged if you have insufficient funds in your PayPal account):
-   1. Select the **PayPal**.
-   2. Follow the online instructions until PayPal returns you to the Cloudflare **Payment Method** to continue your set-up.
+2. Go to the **Subscriptions** page and open the **Payment methods** panel.
+3. Select **Add Payment Method**. If no payment method is on file, the dialog opens automatically.
+4. Choose a payment option and enter the required details:
+
+   **Card** (Visa, Mastercard, American Express, Discover, UnionPay):
+   1. Enter your card details.
+   2. Complete 3D Secure authentication if your card issuer requires it.
+   3. If applicable, add your business information for your invoice, including your **Company** and **VAT/GST Number**.
+
+   **PayPal** (your linked card or bank is charged if you have insufficient funds in your PayPal account):
+   1. Select **PayPal**.
+   2. Follow the online instructions until PayPal returns you to the Cloudflare **Payment Method** form to continue setup.
    3. Verify your **PayPal username** now appears next to the PayPal logo.
    4. Add your account contact information as well as **Company** and **VAT/GST Number**, if applicable.
 
+   **Wallets**: Apple Pay, Google Pay, Link, and [Instant Bank Payments via Link](/billing/payment-methods/instant-bank-payments-link/) (US-based self-serve accounts) are also available.
+
 :::note
 Because some countries tax goods and services on personal accounts, you may be asked to indicate whether your Cloudflare account is personal or business to determine tax eligibility.
 :::
 
 5. Review the payment method and contact information to ensure it is accurate.
 6. To finish, select **Confirm**.
-7. Ensure your new payment method appears in the **Payment Method** section.
+7. Ensure your new payment method appears in the **Payment methods** panel.
 
 Enterprise customers must email [ar@cloudflare.com](mailto:ar@cloudflare.com) with the last four digits of the credit card and its expiration date.
 
-## Add a backup payment method
+## Add an additional payment method
 
-Optionally, add a backup payment method to use if the primary payment method fails.
+Optionally, add an additional payment method. Cloudflare automatically retries the charge on the additional method if the primary method fails. Refer to [Additional payment method auto-retry](/billing/payment-methods/additional-payment-method-auto-retry/) for details.
 
 <Render file="two-payment-methods" product="billing" />
 
 1. In the Cloudflare dashboard, go to the **Billing** page.
 
     <DashButton url="/?to=/:account/billing" />
 
-2. Select **Payment**.
-3. From **Payment methods**, select **Manage**.
-4. From **Backup**, select **Add** to enter a backup payment method.
-5. Enter the required information based on your preferred payment method (credit card or PayPal) and select **Confirm**.
-6. To make the backup payment method the primary method, select **Make primary payment method**.
+2. Go to the **Subscriptions** page and open the **Payment methods** panel.
+3. Select **Add Payment Method**.
+4. Enter card details or select a supported wallet. Complete 3D Secure authentication if your card issuer requires it.
+5. Confirm the billing address and select **Save**.
+6. To make the additional payment method the primary method, select **Make primary payment method**.
 
 ## Payment options
 

@@ -10,7 +10,7 @@ products:
 
 import { Render, DashButton } from "~/components";
 
-To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate. 
+To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate.
 
 If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](/billing/troubleshoot/troubleshoot-failed-payments/).
 
@@ -22,10 +22,26 @@ If Cloudflare is unable to process your payment, review [Troubleshooting failed
 
     <DashButton url="/?to=/:account/billing" />
 
-2. Select **Payment**.
-3. Select **Manage** next to your current payment method. The **Manage payment methods** dialog opens.
-4. Select **Edit** next to the payment method you would like to edit.
-5. Enter the required information and select **Save Payment Information**.
+2. Go to the **Subscriptions** page and open the **Payment methods** panel.
+3. Select **Add Payment Method** to add a new method, or **Edit** next to an existing one.
+4. Enter card details or select a supported wallet. Complete 3D Secure authentication if your card issuer requires it.
+5. Confirm the billing address shown on the form. The address is saved with the payment method.
+6. Select **Save**.
+
+### Supported payment methods
+
+The Billing Profile supports:
+
+- Cards (Visa, Mastercard, American Express, Discover, UnionPay)
+- PayPal
+- Apple Pay
+- Google Pay
+- Link
+- [Instant Bank Payments via Link](/billing/payment-methods/instant-bank-payments-link/) (US-based self-serve accounts)
+
+### 3D Secure authentication
+
+Cards issued in regions where 3D Secure is required — for example, the EU under PSD2 or India under RBI — trigger an authentication step with the card issuer. Complete the challenge to save the card.
 
 ## Delete a payment method
 
@@ -41,16 +57,22 @@ You cannot delete a payment method if a payment fails or if there is an outstand
 
     <DashButton url="/?to=/:account/billing" />
 
-2. Select **Payment**.
-3. From **Payment methods**, select **Manage**.
-4. Next to your current payment method, select **Delete**.
-5. Select **Confirm** to finish.
+2. Go to the **Subscriptions** page and open the **Payment methods** panel.
+3. Select **Delete** next to the payment method you want to remove.
+4. Select **Confirm** to finish.
 
 ## Update your billing address
 
-The billing address is associated with your payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter your payment method. The process for updating your billing address depends on the payment method.
+Two address fields exist on your account:
+
+| Field | Where it is used |
+| --- | --- |
+| **Billing profile address** | Appears as **Bill to** on every invoice. Used for tax calculation and sanctions screening. |
+| **Payment method billing address** | Captured when you add a payment method. Used by the card issuer to authorize each charge. Does not appear on invoices. |
 
-If paying by credit card:
+Updating the billing profile address applies to invoices issued after the change. Past invoices keep the address that was on file when they were issued. Updating the billing profile address does not change the address stored on existing payment methods.
+
+To update the billing profile address:
 
 1. In the Cloudflare dashboard, go to the **Billing** page.
 
@@ -59,6 +81,8 @@ If paying by credit card:
 2. From **Billing Address**, select **Edit** and enter your information.
 3. Review the suggested address in the pop-up window. If the information is correct, select **Confirm**.
 
+To update the address stored on a specific payment method, edit that payment method from the **Payment methods** panel on the **Subscriptions** page. The address you enter is saved both with the payment method and with the card issuer.
+
 If paying by PayPal, refer to PayPal's [billing address documentation](https://www.paypal.com/ai/smarthelp/article/how-do-i-edit-the-billing-address-linked-to-my-credit-card-faq680).
 
 ## Update billing email address
@@ -85,10 +109,9 @@ You cannot apply a VAT or GST number to past invoices. Adding a VAT or GST numbe
 
     <DashButton url="/?to=/:account/billing" />
 
-2. Go to **Payment**.
-3. From **Billing Address**, select **Edit**.
-4. In the **VAT/GST** field, enter your VAT or GST number.
-5. Select **Confirm**.
+2. From **Billing Address**, select **Edit**.
+3. In the **VAT/GST** field, enter your VAT or GST number.
+4. Select **Confirm**.
 
 ## Remove a Tax ID, VAT, or GST number
 
@@ -100,10 +123,9 @@ You cannot remove a VAT or GST number from past invoices. Removing a VAT or GST
 
     <DashButton url="/?to=/:account/billing" />
 
-2. Go to **Payment**.
-3. From **Billing Address**, select **Edit**.
-4. In the **VAT/GST** field, delete the VAT or GST number.
-5. Select **Confirm**.
+2. From **Billing Address**, select **Edit**.
+3. In the **VAT/GST** field, delete the VAT or GST number.
+4. Select **Confirm**.
 
 ## Related resources
 

@@ -0,0 +1,74 @@
+---
+title: Additional payment method auto-retry
+pcx_content_type: concept
+sidebar:
+  order: 2
+description: How Cloudflare retries failed payments using additional payment methods on file.
+products:
+  - billing
+---
+
+import { DashButton } from "~/components";
+
+If a subscription renewal payment fails on your primary payment method, Cloudflare automatically retries the payment using your additional payment methods on file. This keeps your services active without requiring you to take action.
+
+## How auto-retry works
+
+1. **Primary attempt**: Cloudflare attempts your subscription renewal payment using your primary (default) payment method.
+2. **Automatic retry**: If the payment fails, Cloudflare attempts each of your other payment methods in sequence.
+3. **Success notification**: If a retry succeeds, your services remain active and you receive an email confirming which payment method was charged.
+4. **All methods fail**: If all payment methods fail, standard payment retry processes continue. You may receive an email asking you to update your payment information.
+
+:::note
+Auto-retry applies to subscription renewal payments only. Auto-retry does not apply to one-time purchases or initial subscription payments.
+:::
+
+## Eligibility
+
+Auto-retry is available to pay-as-you-go accounts with at least two payment methods on file — one primary and one or more additional methods. The feature is enabled automatically. No action is needed to turn it on.
+
+## Supported payment methods
+
+Auto-retry works with all payment methods supported by Cloudflare, including credit cards, debit cards, and PayPal. Auto-retry supports any combination of primary and additional payment method types.
+
+## Email notification
+
+When an additional payment method is charged, you receive an email with:
+
+- The invoice amount and number
+- Which primary payment method failed
+- Which additional payment method was charged
+- A link to manage your payment methods
+
+## Manage your payment methods
+
+1. In the Cloudflare dashboard, go to the Billing page.
+
+   <DashButton url="/?to=/:account/billing" />
+
+2. Go to the **Subscriptions** page and open the **Payment methods** panel.
+3. Review your primary and additional payment methods.
+
+Add a second payment method to ensure auto-retry can keep your services active if your primary method fails.
+
+## FAQ
+
+### Multiple charges
+
+You are never charged on more than one payment method for the same invoice. An additional payment method is only charged if your primary payment method fails.
+
+### All payment methods fail
+
+If your primary and all additional payment methods fail, the standard payment retry process continues. You may receive an email asking you to update your payment information.
+
+### Multiple additional payment methods
+
+All additional payment methods are tried in sequence if your primary payment method fails. The more payment methods you have on file, the more chances for your payment to succeed automatically.
+
+### Next renewal behavior
+
+Your next renewal always attempts your primary (default) payment method first. Additional payment methods are only used if the primary fails.
+
+### Terminology
+
+The label "Backup payment method" was renamed to "Additional payment method" in the Cloudflare dashboard. The auto-retry behavior described on this page is unchanged.
@@ -18,7 +18,7 @@ For more detail, refer to [How Cloudflare billing works](/billing/understand/how
 
 <Details header="What payment methods does Cloudflare accept?">
 
-Cloudflare accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Stripe Link, and UnionPay. You can add up to three credit cards to your account. Your primary payment method is charged automatically; if it fails, Cloudflare retries your backup payment method.
+Cloudflare accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Link, and UnionPay. You can add up to two payment methods to your account. Your primary payment method is charged automatically; if it fails, Cloudflare retries your additional payment method.
 
 To manage your payment methods, refer to [Update billing information](/billing/get-started/update-billing-info/).
 
@@ -34,7 +34,7 @@ This confirms the product is active and that no overage charges were incurred. F
 
 <Details header="What happens if my payment fails?">
 
-When a payment fails, Cloudflare retries the charge — first against your primary payment method, then against your backup if one is on file. You have a 5-day grace period to resolve the issue. During this period, your services continue but you cannot purchase new products or modify your billing profile.
+When a payment fails, Cloudflare retries the charge — first against your primary payment method, then against your additional payment method if one is on file. You have a 5-day grace period to resolve the issue. During this period, your services continue but you cannot purchase new products or modify your billing profile.
 
 If payment is not resolved within the grace period, your account is automatically downgraded to the Free plan. You retain your websites but lose access to paid features.
 

@@ -142,7 +142,7 @@ The Cloudflare dashboard organizes billing information across four tabs under **
 
 - **Invoices and documents** — view, download, and pay invoices. Configure your billing email preference and set up billable usage notifications.
 - **Billable usage** — track daily usage-based costs across all products for the current or previous billing period.
-- **Payment** — manage your primary and backup payment methods, billing address, and tax-exempt status.
+- **Payment** — manage your primary and additional payment methods, billing address, and tax-exempt status.
 - **Subscriptions** — view all active subscriptions with their renewal dates, pricing, and invoice status. Cancel or modify subscriptions from this tab.
 
 ### Billable usage dashboard