ETH->USDT/USDC balance not visible

[ballonnetje]

Hi,

I get this weird bug where I can receive ETH USD(T/C) transactions, they are getting logged, processed, and it looks like shkeeper sees the transactions and let users know they paid, but I do not see anything in my wallet.
wallets https://ibb.co/xqt6qHVj
transactions https://ibb.co/tPsNWfTY

any idea?

[github-actions]

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[dumptrace]

Hi,

I get this weird bug where I can receive ETH USD(T/C) transactions, they are getting logged, processed, and it looks like shkeeper sees the transactions and let users know they paid, but I do not see anything in my wallet. wallets https://ibb.co/xqt6qHVj transactions https://ibb.co/tPsNWfTY

any idea?

Hi @ballonnetje, the token wallet balances will update when the tokens have been swept into the main (deposit) wallet. For this to happen your main wallet needs a small balance to cover the network fees. In this case, you can top up your ETH wallet and then shkeeper will be able to transfer the tokens to your main wallet. Click the payout button on the Ethereum wallet to see your Fee-deposit account address. Top this up with a small amount of ETH and you'll be good to go.

This seems to be a common hurdle for new users and maybe we would all benefit from some notice or indicator on the UI that token balances cannot be swept when the deposit account balance is too low to cover fees.

[ballonnetje]

Hi,
I get this weird bug where I can receive ETH USD(T/C) transactions, they are getting logged, processed, and it looks like shkeeper sees the transactions and let users know they paid, but I do not see anything in my wallet. wallets https://ibb.co/xqt6qHVj transactions https://ibb.co/tPsNWfTY
any idea?

Hi @ballonnetje, the token wallet balances will update when the tokens have been swept into the main (deposit) wallet. For this to happen your main wallet needs a small balance to cover the network fees. In this case, you can top up your ETH wallet and then shkeeper will be able to transfer the tokens to your main wallet. Click the payout button on the Ethereum wallet to see your Fee-deposit account address. Top this up with a small amount of ETH and you'll be good to go.

This seems to be a common hurdle for new users and maybe we would all benefit from some notice or indicator on the UI that token balances cannot be swept when the deposit account balance is too low to cover fees.

ah that makes sense. thanks!
We indeed would benefit from some kind of notice on this.

I had a earlier installation that didn't have this issue, obviously because I had some ETH in there.

I consider this issue as resolved then :)

[ballonnetje]

Maybe I should keep it open for the devs to see. Reopened