incident-report.yml

name: Incident Report
description: Report a system incident, outage, or scheduled maintenance
title: "[INCIDENT] <YOUR SYSTEM> - "
labels: ["incident", "issue status"]
assignees: []
body:
  - type: markdown
    attributes:
      value: |
        ## 🚨 Incident Report
        
        Use this form to report system incidents, outages, or scheduled maintenance. 
        
        **Important:** This issue requires the `issue status` label to appear on the status page.

  - type: dropdown
    id: incident-type
    attributes:
      label: Incident Type
      description: Select the type of incident you're reporting
      options:
        - Major Outage
        - Partial Outage
        - Degraded Performance
        - Scheduled Maintenance
      default: 0
    validations:
      required: true

  - type: input
    id: system-name
    attributes:
      label: System/Service Name
      description: Name of the affected system or service
      placeholder: e.g., API Gateway, Database, Web Application
    validations:
      required: true

  - type: textarea
    id: description
    attributes:
      label: Incident Description
      description: Provide a detailed description of the incident
      placeholder: Describe what is happening, when it started, and what users are experiencing
    validations:
      required: true

  - type: dropdown
    id: severity
    attributes:
      label: Severity Level
      description: Select the severity of this incident
      options:
        - Critical - Complete service unavailable
        - High - Major functionality impacted
        - Medium - Some functionality impacted
        - Low - Minor impact or scheduled maintenance
      default: 1
    validations:
      required: true

  - type: dropdown
    id: current-status
    attributes:
      label: Current Status
      description: What is the current status of this incident?
      options:
        - Investigating - We are investigating the issue
        - Identified - We have identified the cause
        - Monitoring - A fix has been applied and we are monitoring
        - Resolved - The incident has been resolved
        - Scheduled - This is scheduled maintenance
      default: 0
    validations:
      required: true

  - type: textarea
    id: affected-services
    attributes:
      label: Affected Services
      description: List all services, components, or features affected by this incident
      placeholder: |
        - Service 1
        - Service 2
        - Feature X
    validations:
      required: false

  - type: textarea
    id: timeline
    attributes:
      label: Timeline (for scheduled maintenance)
      description: If this is scheduled maintenance, provide the timeline
      placeholder: |
        Start: YYYY-MM-DD HH:MM UTC
        End: YYYY-MM-DD HH:MM UTC
        Expected duration: X hours
    validations:
      required: false

  - type: textarea
    id: impact
    attributes:
      label: User Impact
      description: Describe how this incident affects users
      placeholder: What functionality is unavailable or degraded? How many users are affected?
    validations:
      required: false

  - type: textarea
    id: workaround
    attributes:
      label: Workaround
      description: If there's a temporary workaround, describe it here
      placeholder: Steps users can take to work around the issue
    validations:
      required: false

  - type: markdown
    attributes:
      value: |
        ---
        
        ## Status Update Templates
        
        After creating this incident, you can use these templates for status updates:
        
        ### 🔍 Investigating
        ```
        **Update:** We are currently investigating reports of [brief description]. We will provide updates as we learn more.
        ```
        
        ### ✅ Identified
        ```
        **Update:** We have identified the cause of [brief description] and are working on a fix.
        ```
        
        ### 👀 Monitoring
        ```
        **Update:** A fix has been applied and we are monitoring the situation. The issue appears to be resolved.
        ```
        
        ### 🎉 Resolved
        ```
        **Resolved:** The incident has been resolved. All systems are operating normally.
        ```
        
        ### 📋 Custom Update
        ```
        **Update:** [Your custom status message here]
        ```