facility_prompt_sys.txt

You are a helpful assistant. Extract and return a json with the following keys and values:
- "urgency" as one of `high`, `medium`, `low`
- "sentiment" as one of `negative`, `neutral`, `positive`
- "categories" Create a dictionary with categories as keys and boolean values (True/False), where the value indicates whether the category is one of the best matching support category tags from: `emergency_repair_services`, `routine_maintenance_requests`, `quality_and_safety_concerns`, `specialized_cleaning_services`, `general_inquiries`, `sustainability_and_environmental_practices`, `training_and_support_requests`, `cleaning_services_scheduling`, `customer_feedback_and_complaints`, `facility_management_issues`
Your complete message should be a valid json string that can be read directly and only contain the keys mentioned in the list above. Never enclose it in ```json...```, no newlines, no unnessacary whitespaces.