GIS Support

[LenevJ]

https://kartoza.com/solutions/gis-support/

[linstrijdom]

Updated price list

Personal:
ZAR - R 4 306.00
USD - $ 355.00
EUR - € 309.00

Small Office:
ZAR - R 10 496.00
USD - $ 890.00
EUR - € 752.00

Large Office:
ZAR - R 40 908.00
USD - $ 3 467.00
EUR - € 2 915.00

The Works:
ZAR - R 174 395.00
USD - $ 14 738.00
EUR - € 19 915.00

[linstrijdom]

[linstrijdom]

Replace indicated section with:

Professional Open Source GIS Support

Kartoza provides a robust, enterprise-grade support framework designed to give you total confidence in your open-source geospatial deployment. Our support is delivered by a dedicated team of GIS specialists and core developers, ensuring that your organization has direct access to the experts who build and maintain the tools you use every day.

How Our Support Portal Works

Our support process is integrated directly into our project management and ERP systems to ensure maximum transparency and efficiency:

1. Centralized Issue Tracking: All support requests are logged via our dedicated Support Portal. This system allows you to create, track, and manage your issues in one place, ensuring no query is overlooked.

2. Direct Expert Access: Once a ticket is created, it is routed to the appropriate tier of expertise—from GIS technicians for general guidance to core developers for complex technical challenges.

3. Integrated Workflow: By linking our support portal to our internal ERP, we ensure that billing and service delivery are perfectly synchronized.

4. Rapid Response Times: We offer guaranteed initial response times ranging from 2 to 16 working hours, depending on your selected support package and the priority of the issue.

5. Flexible Support Packages: Choose from our Personal, Small Office, Large Office, or The Works packages to match the scale of your organization and the criticality of your GIS operations.

[LenevJ]

@meomancer Could we push the changes I made onto staging? I see it hasn't been impemented yet, but I can't really remember what branch I made the changes on but it was around the 13th of July.