Omnichannel Customer Engagement Center for managing customer conversations across multiple channels (email, WhatsApp, Instagram, Messenger, Telegram, Live Chat, and API).
Table of contents
- Unified inbox for all customer conversations
- Support for multiple channels
- Team-based conversation routing
- Canned responses for quick replies
- Conversation labels and folders
- Private internal notes
- Real-time messaging with bus integration
- SLA tracking with timestamps
- Install the module
- Configure support teams and assign members
- Create canned responses for common replies
- Access the Customer Engagement app from the main menu
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
- KMEE
- KMEE <https://www.kmee.com.br>
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/social project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.