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| lastupdated | 2017-03-24 |
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#Services {: #services}
{{site.data.keyword.Bluemix_notm}} makes it easy for you to implement, host, and scale services and apps. You can focus on your application logic and application design. {:shortdesc}
Multiple levels of support are provided for {{site.data.keyword.Bluemix_notm}} services. The following table describes the general support information for {{site.data.keyword.Bluemix_notm}} services:
| Type | Description | Support details |
|---|---|---|
| IBM | A service that is provided by IBM and is generally available. | Problems that are determined to be a defect in an IBM-provided service that is generally available are supported. Support is provided based on the severity that you set. For more information about ticket severity, see Contacting support. |
| Third Party | A service that is provided by a company other than IBM. | Support for third-party services is provided by the service provider. If a problem is investigated by IBM and the problem is determined to be a defect in a third-party service, IBM is not obligated to provide a fix. IBM will share analysis with the third-party service provider if needed. |
| Community | A service that is provided by an open source community. | Support for community services is provided by the {{site.data.keyword.Bluemix_notm}} Developers Community. If a problem is investigated by IBM and the problem is determined to be a defect in a community service, IBM is not obligated to provide a fix. |
| Beta | A service that is not production-ready and is in a trial stage of development. A Beta service can help the development and marketing teams assess the value of the services before they make the service generally available. | Problems that are determined to be a defect in an IBM-provided beta service are supported, but IBM is not obligated to provide a fix. In addition, the problem ticket will be assigned a severity 3 or 4 where applicable. For information about ticket severity, see Contacting support. |
| {: caption="Table 1. {{site.data.keyword.Bluemix_notm}} services support information" caption-side="top"} |
##Experimental services {: #experimental_services}
{{site.data.keyword.Bluemix_notm}} also has experimental services that you can try out. To view all available experimental services, boilerplates, and runtimes, log in to the {{site.data.keyword.Bluemix_notm}} console, click Catalog, scroll to the bottom of the catalog, and then click {{site.data.keyword.Bluemix_notm}} Experimental Services.
Experimental services might not be stable and can change in ways that are not compatible with earlier versions. These services are not recommended for use in production environments. Support for experimental services is provided through the {{site.data.keyword.Bluemix_notm}} Developers Community. If a problem is investigated by IBM and the problem is determined to be a defect in an experimental service, IBM is not obligated to provide a fix.
##Services by region {: #services_region}
Not all services are available for purchase in every {{site.data.keyword.Bluemix_notm}} region. And, even if the service is available to purchase in that region, the service might be hosted in a different location. The following table shows the services that are provided by IBM.
|Service | Available for purchase in Dallas, United States | Available for purchase in London, United Kingdom | Available for purchase in Sydney, Australia | Available for purchase in Frankfurt, Germany | |:----------|:------------------------------|:------------------|:------------------| |{{site.data.keyword.cloudaccesstrailshort}} | Hosted in Dallas,US | Hosted in London,UK | Not available in region | Not available in region | |{{site.data.keyword.activedeployshort}} | Hosted in Dallas,US | Hosted in London,UK | Not available in region | Not available in region | |{{site.data.keyword.alchemyapishort}} | Hosted in Dallas,US | Hosted in Dallas,US | Hosted in Dallas,US | Not available in region | |{{site.data.keyword.alertnotificationshort}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.appid_short}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.appseccloudshort}} | Hosted in Dallas,US | Hosted in Dallas,US | Hosted in Dallas,US | Not available in region | |Apache Spark | Hosted in Dallas,US | Not available in region | Not available in region| Not available in region | |{{site.data.keyword.apiconnect_short}} | Hosted in US South | Hosted in United Kingdom | Hosted in Sydney | Hosted in Frankfurt,DE | |{{site.data.keyword.APIHarmony}} | Hosted in US South | Hosted in United Kingdom | Hosted in Sydney | Not available in region | |Automated Accessibility Tester | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.autoscaling}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.prf_hubshort}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.bigicloudst}} | Hosted in Dallas,US | Not available in region | Not available in region | Not available in region | |{{site.data.keyword.blockchain}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.rules_short}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |CDN | Hosted in Dallas,US | Not available in region | Not available in region | Not available in region | |{{site.data.keyword.conversationshort}} | Hosted in Dallas,US | Hosted in Dallas,US | Hosted in Dallas,US | Hosted in Frankfurt,DE | |{{site.data.keyword.iotmapinsights_short}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |Cloud Foundry Runtimes | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.cloudant}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |Compose for Elasticsearch | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.composeForEtcd}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.composeForMongoDB}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |Compose for MySQL | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.composeForPostgreSQL}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.composeForRabbitMQ}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.composeForRedis}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.composeForRethinkDB}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |Compose for ScyllaDB | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.conceptinsightsshort}} | Hosted in Dallas,US | Hosted in Dallas,US | Hosted in Dallas,US | Not available in region | |{{site.data.keyword.dashdbshort}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney | Hosted in Frankfurt,DE | |{{site.data.keyword.datacshort}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.DB2OnCloud_short}} | Hosted in Dallas,US | Hosted in Dallas,US | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.deliverypipeline}} | Hosted in Dallas,US | Hosted in Dallas,US | Hosted in Dallas,US | Not available in region | |Deployment Risk Analytics | Hosted in Dallas,US | Not available in region | Not available in region | Not available in region | |Digital Content Checker | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.documentconversionshort}} | Hosted in Houston,US | Hosted in Houston,US | Hosted in Houston,US | Not available in region | |{{site.data.keyword.docgen_short}} | Hosted in Dallas,US | Hosted in London,UK | Not available in region | Not available in region | |{{site.data.keyword.geospatialshort_Geospatial}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in London, UK | Not available in region | |{{site.data.keyword.GlobalizationPipeline_short}} | Hosted in Dallas,US | Hosted in London,UK | Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.dataworks_short}} | Hosted in Dallas,US | Hosted in London,UK | Not available in region | Not available in region | |{{site.data.keyword.openwhisk}} | Hosted in Dallas,US | Not available in region | Not available in region | Not available in region | |{{site.data.keyword.containerlong}} (Kubernetes clusters beta)| Hosted in Dallas,US | Not available in region | Not available in region | Not available in region | |{{site.data.keyword.containerlong}} (Single and scalable containers)| Hosted in Dallas,US | Hosted in London,UK | Not available in region | Not available in region | |{{site.data.keyword.datastagefull}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.graphshort}} |Hosted in Dallas,US |Hosted in Dallas,US |Not available in region | Not available in region | |{{site.data.keyword.mdmcloudfull}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.ssofull}} |Hosted in Washington,US |Not available in region |Not available in region| Not available in region | |Identity Mixer |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.IOCloud_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.twittershort}} |Hosted in Dallas,US |Hosted in Dallas,US |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.IntegrationTestingshort}} |Hosted in San Jose,US |Not available in region |Not available in region| Not available in region | |{{site.data.keyword.iot4auto_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU| Not available in region | |{{site.data.keyword.iotelectronics}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU| Not available in region | |{{site.data.keyword.iotinsurance_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU| Not available in region | |{{site.data.keyword.iot_short}} |Hosted in Dallas,US |Hosted in London,UK |Not available in region| Not available in region | |{{site.data.keyword.iotrtinsights_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU| Not available in region | |IoT Workbench |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU| Not available in region | |{{site.data.keyword.keymanagementserviceshort}} |Hosted in Dallas,US |Not available in region |Not available in region| Not available in region | |{{site.data.keyword.languagetranslationshort}} |Hosted in Dallas,US |Hosted in Dallas,US |Hosted in Dallas,US | Hosted in Frankfurt,DE | |{{site.data.keyword.pm_short}} |Hosted in Dallas,US |Hosted in London,UK |Not available in region| Not available in region | |{{site.data.keyword.eventhubshort}} |Hosted in Dallas,US |Not available in region |Not available in region| Not available in region | |{{site.data.keyword.messagehub}} |Hosted in Dallas,US |Hosted in London,UK |Not available in region| Hosted in Frankfurt,DE | |{{site.data.keyword.incubator}} |Hosted in Dallas,US |Not available in region |Not available in region| Not available in region | |{{site.data.keyword.mobileanalytics_short}} |Hosted in Dallas,US |Hosted in London,UK |Not available in region| Not available in region | |{{site.data.keyword.amashort}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.macm_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.mobilefoundation_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.mqa}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.manda}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.mql}} |Not available in region |Not available in region |Hosted in Sydney,AU | Not available in region | |Network Security Groups for VMs |Not available in region |Hosted in Dallas,US |Not available in region | Not available in region | |{{site.data.keyword.nlclassifiershort}} |Hosted in Dallas,US |Hosted in Dallas,US |Hosted in Dallas,US | Not available in region | |{{site.data.keyword.objectstorageshort}} |Hosted in Dallas,US |Hosted in London,UK |Not available in region| Not available in region | |Open Toolchain |Hosted in Dallas,US |Not available in region |Not available in region| Not available in region | |{{site.data.keyword.personalityinsightsshort}} |Hosted in Houston,US |Hosted in Houston,US |Hosted in Houston,US | Hosted in Frankfurt,DE | |{{site.data.keyword.mobilepushshort}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Hosted in Frankfurt,DE | |{{site.data.keyword.runbook_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.SecureGateway}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.sescashort}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.speechtotextshort}} |Hosted in Dallas,US |Hosted in Dallas,US |Hosted in Dallas,US | Hosted in Frankfurt,DE | |{{site.data.keyword.streaminganalyticsshort}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in London,UK| Not available in region | |{{site.data.keyword.texttospeechshort}} |Hosted in Dallas,US |Hosted in Dallas,US |Hosted in Dallas,US | Hosted in Frankfurt,DE | |{{site.data.keyword.toneanalyzershort}} |Hosted in Dallas,US |Hosted in Dallas,US |Hosted in Dallas,US | Hosted in Frankfurt,DE | |{{site.data.keyword.trackplan}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.tradeoffanalyticsshort}} |Hosted in Dallas,US |Hosted in Dallas,US |Hosted in Dallas,US | Not available in region | |Visual Recognition |Hosted in Dallas,US |Hosted in Dallas,US |Hosted in Dallas,US | Not available in region | |VPN |Hosted in Dallas,US |Hosted in London,UK |Not available in region| Not available in region | |{{site.data.keyword.weather_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.appserver_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | |{{site.data.keyword.workloadscheduler}} |Hosted in Dallas, US and Washington,US |Hosted in Amsterdam,NL and Milan,IT |Hosted in Melbourne,AU | Hosted in Amsterdam,NL and Milan,IT | |{{site.data.keyword.xpagesservice_short}} |Hosted in Dallas,US |Hosted in London,UK |Hosted in Sydney,AU | Not available in region | {: caption="Table 2. Service availability" caption-side="top"}
{: #services_availability} {{site.data.keyword.Bluemix_notm}} has identified a set of services as Tier 1. IBM will not withdraw any Tier 1 service without either making a functional equivalent available or providing at least five year's notice of the withdrawal.
The following services are classified as Tier 1:
- {{site.data.keyword.apiconnect_short}}
- {{site.data.keyword.cloudant}}
- {{site.data.keyword.dashdbshort}}
- {{site.data.keyword.iot_short}}
- {{site.data.keyword.iotrtinsights_short}}
- {{site.data.keyword.messagehub}}
- MongoDB by Compose
- {{site.data.keyword.objectstorageshort}}
- PostgresSQL by Compose
- {{site.data.keyword.ssofull}}
To read more about terms of use for services, see: {{site.data.keyword.Bluemix_notm}} terms.
{: #service_deprecation}
IBM will provide at least 30 days notice of its intention to discontinue or replace a generally available service. If an equivalent replacement is not provided, for at least 12 months from the date of that announcement, IBM will use commercially reasonable means to continue the operation and support of previously deployed instances of the service.